Customer Service Pub of the Year

The Old Market House in Brixham is celebrating after scooping a top honour at St Austell Brewery’s Tribute Estate Awards, which recognises landlords, landladies, restaurateurs and hotel managers for their hard work, expertise and dedication.

The pub won the award for Customer Service Pub of the Year, in recognition of the exceptionally high standards and always putting the customer at the heart of everything they do. The team has embraced the Brewery’s ‘Smiles All Round’ customer service initiative, regularly beating their targets.

The annual awards were held at the Great Western Hotel in Newquay and saw 300 tenants, managers and staff from St Austell Brewery pubs and hotels across the region come together for a gala dinner and awards ceremony.

A total of 18 awards were handed out in categories celebrating individual excellence in the quality of food and drink, accommodation, customer service, training and marketing, as well as special awards for managers and tenants of the year. It is the 14th year St Austell Brewery has celebrated the success of its pubs with an award ceremony.

The evening got off to a fun-filled start with a special appearance by Cornish comedian Kernow King, who went on to announce the awards.

Among the other pubs in Devon to triumph at the awards was The Ship on the Barbican in Plymouth, where landlords Jade and Anthony Plum were named Pub Managers of the Year.

Adam Luck, St Austell Brewery Estate Director, said: “I would like to pass on my congratulations to all the winners and runners up who are all fantastic examples of the high quality standards of food, accommodation and service which the Brewery prides itself on. Every year it becomes harder and harder to select the winners with all of our pubs and inns setting the bar so high.”

 

Original story: Herald Express
Reproduced by kind permission author/publisher